Terms & Conditions

• The Kilometer reading and timings are calculated from our office to our office.
• Drivers’ batta will be charged extra for outstations.
• Minimum 300 Kms is calculated per day (calendar day).
• If the drivers’ services are used after 10:00 P.M. extra drives batta will be charged over and above the day batta.
• For journeys outside Karnataka, Permit, Road Tax, Toll, Entrance fees, Parking and other charges should be borne by the users.
• Service Tax and education access charged extra as per the Government regulations.
• Payments should be settled immediately at the end of the trip.

Cancellation & Refund Policy

• 1. The customer agrees and acknowledges that refund shall be processed if the cancellation request is received before 24 hour of scheduled pickup.
• 2. The Cancellation can be done over the phone or by email. All cancellation to be made against the booking ID provided at the time of booking the cab.
• 3. BluStars will not be responsible for any cancellation/delay of service in case of any natural calamity, agitation, Strike or Road Jam/traffic etc. Hence no refund would be made.
• 4. The customer agrees and acknowledges that no refund shall be processed if the cancellation request is received within 24 hours of scheduled pickup.
• 5. BluStars might change driver & Taxi details prior to boarding the taxi in case of vehicle breakdown or other genuine reasons at Driver’s end. No Cancellation request shall be entertained in such cases.
• 6. BluStars reserves the right to cancel/change the booking of vehicle at any point of time.

*If you are eligible for refunds based on the "Cancellation and Returns" policy above, then the refund will be remitted back to you in 5-7 working days. In case of any issues, write to us at support@blustars.com or call us at +91 040-40984000.

General Information

• Please check your belongings before relieving the cab.